OUR STRATEGY

The journey begins at your first contact with our company. We promise to be responsive, informative, great listeners and remain solutions focused. Not any solution, but the right solution in your best interest in the short term as well as scalable into the future. Our concern and care about what you do, how you do it and who your customers are is our main purpose as a service provider.

We want to understand your strategies, goals and objectives. We want to listen to your stories of challenge, struggle and success. Together as partners we will improve and achieve the best results possible for your organization and those you serve.

OUR COMPANY WAY

vCIO BUSINESS CONSULTING

Our vCIOs partner with your business executives to ensure core business strategies, goals, and objectives are understood and translated into meaningful technology plans that align and ultimately achieve the desired and measurable business outcomes.

IT BASICS

These centralized services are the fundamental elements upon which a thriving productive business environment is achieved. With the proper tools in place across all technologies, healthy infrastructure and environments are maintained. IT basics is like the foundation of a house.

SUPPORT

We are on the same team. Our Service Desk is to the ready! We remediate issues and answer questions as they arise. Our success formula is geared around reducing the need for support. However, support is your peace of mind and safety net that help is always there when you need it.

STABILITY

Proactive management of your IT infrastructure, services and solutions is essential. Through observation, data collection, and proper monitoring and alerts, our experts can intervene, correct, and/or optimize the situation before negative impact and potential business interruptions occur.

IMPROVEMENT

Changes are inevitable within any business or system. As new opportunities are identified, your business grows, or strategies pivot, our comprehensive success formula allows for continual improvement.

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KNOWN FOR OUR EXCELLENCE

24/7 PROACTIVE MONITORING

With our state-of-the-industry tools and expertise, we’ve got your back. Continuous monitoring and appropriate pro-active response equals assurance of your company’s operations day in and day out.

INSTANT SUPPORT

With decades of IT and customer service experience, Team AKAVEIL stands apart from the rest. We are vigilant and diligent in attention to detail and achievement of customer expectations.

ON-SITE ASSISTANCE

Today’s resources allow most work to be achieved remotely. However, Team AKAVEIL stands ready to engage on-site whenever and wherever it is deemed necessary for optimal results.

KPI DASHBOARDS

Leveraging dashboards to understand customer experience real time enables us to adjust quickly as needed. No two days are identical. Therefore, dynamic allocation of resources is critically important.

FULL FIX PRICE

An important differentiator, we believe the 5 pillars of our Service Success Formula is the only way to go. As such, your budget will be fixed, predictable and scalable. Our Formula = Your Success!

AWESOME SERVICE

The culture at AKAVEIL means we care about our customers first and foremost. We promise to be responsive, informative, great listeners and remain solutions focused. We live our values daily!

AKA-BLOG

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INTEGRATIONS

Services and products in the right combination at the right time for the right reason equals success!!
Assessment + Strategic Planning + Alignment + Execution = ROI
Call for a consultation to understand the options that are best for you

NEED HELP WITH YOUR INFRASTRUCTURE? PLEASE CALL US!